- Is my renewable energy system protected under warranty?
Yes. We use only high-quality products from established international manufacturers who are known for solid warranty support.
For example, each solar PV panel we sell is backed by a performance warranty that generally spans 25 years. Manufacturers’ warranties can also cover your entire solar system for up to 10 years.
Because we supply quality components from various manufacturers, warranty specifications can differ.
- What do these warranties cover?
In general, if a mechanical defect is determined to be a manufacturing fault, it will be covered during the warranty period.
The manufacturers we deal with also typically guarantee against product defects for 10 years, 90 percent warranted minimum power production for the first 10 years, and 80 percent production for the entire 25-year warranty period.
Because warranty specifics can vary between manufacturers, it’s important to read the detail from each of your product warranties.
- What about your SolaGRID line of products. Since you design and develop these products, do you also warranty them?
Yes, we stand behind our SolaGRID products as we do products obtained from other companies.
For the SolaGRID ESS energy storage product, the system is warrantied for five years and the batteries for three years. The SolaGRID Audible Alarm comes with a three-year warranty.
- Do you test products to Australian standards?
Yes. For example, any solar PV panel or inverter we use is tested to comply with performance and safety standards set by Australia’s Clean Energy Council.
In addition, throughout Australia we use only CEC-accredited designers and installers, who are expert at installing systems properly and safely.
For international installations, these professionals must meet local and international standards applicable to that jurisdiction. Where no specific standards or guidelines exist, we implement Australian Standards as a minimum practice.