Residential Terms of Trading

Download the Residential Terms of Trading


Reference to “Solari Energy Pty Ltd” in these terms and conditions covers any and all of the Solari Energy entities.

This Agreement is subject to a 10 BUSINESS DAY COOLING OFF PERIOD AS PER LEGISLATION. If within the first 10 days from signing the Agreement you wish to cancel the order, you may do so and will be entitled to a full refund of your Deposit.


1. Binding Agreement

The Customer Quote Form and these terms and conditions constitute a legal agreement between us. These terms and conditions are attached to the Customer Quote Form and are also available on our website. We will refer to the agreement between us and you created by the Customer Quote Form and these terms and conditions as “this Agreement”. Definitions used in this Agreement appear in clause 16.

2. Sale of the System

2.1 Purchase of the System You agree to purchase, and we agree to sell you, the System in accordance with this Agreement.

2.2 Ownership and Risk (a) Risk in the components and equipment comprising the System will pass to you immediately when they arrive at the Property. (b) Ownership of the System will only pass to you when you have made payment in full to us of the Purchase Price in accordance with this Agreement.

3. Purchase Price

(a) The Discounted Purchase Price is set out in the Customer Quote Form or Customer Sales Invoice. The Discounted Purchase Price is the Purchase Price applicable if you transfer to us the Renewable Energy Certificates which are created in respect of the System. (b)You are required by this Agreement to transfer to us the Renewable Energy Certificates created in respect of the System without charge and we have agreed to charge the Discounted Purchase Price on the basis that the Renewable Energy Certificates will be transferred to us. (c) If you want to retain the Renewable Energy Certificates created in respect of the System you must advise us in writing at least 5 Business Days before the Installation. (d) If you decide to retain the Renewable Energy Certificates or for any reasons due to your actions (or failure to act) the Renewable Energy Certificates cannot be transferred to us then the Full Purchase Price and not the Discounted Purchase Price will be payable. (e) If the Full Purchase Price is payable but we have for any reason only collected the Discounted Purchase Price on or before Installation, you must pay us the balance of the Full Purchase Price on demand. (f) We are entitled to require a Deposit on signing the Customer Quote Form or prior to Installation. We will be entitled to all interest on the Deposit. (g) The balance of the Purchase Price (either the Discounted Purchase Price of the Full Purchase Price) must be paid to us on the Final Installation Date. You must be present at the Property on the Final Installation Date to ensure payment of the balance is made. (h) All payments to us must be made by credit card (with payment approved; VISA or MasterCard only), by cash, immediate transfer of funds, or by a banker’s cheque or bank draft. (i) The Purchase Price is inclusive of any applicable GST. (j) Where there is a delay in making any payment to us as required by this Agreement you will pay interest on the outstanding amount at a rate equal to 1% above the Cash Rate published by the Reserve Bank of Australia.

4. Ownership of the Property

You warrant (promise) to us that you are the sole or joint owner of the Property (the property on which the system will be installed). We may require you to produce evidence of this prior to commencing any installation.

5. Your obligation to obtain finance and government approval

You must make any arrangements to obtain any finance which you require in connection with the purchase of the System. Your obligations in this Agreement are not conditional upon you obtaining finance or any subsidy. We cannot give you an assurance that you will obtain any government rebate or grant which you apply for and your commitment to purchase the System is not conditional upon that rebate or grant being obtained. You must obtain all Government Approvals which are necessary in connection with the installation of the System. We will require that you provide us with copies of the Government Approvals before we commence Installation.

6. Availability of Stock

Where we do not have the System in stock, the time it will take for the manufacturer to deliver the System to us is beyond our control. Accordingly, we are not liable for any loss or damage that you suffer arising out of delays in obtaining the System. This is why we will initially provide you with an Estimated Installation Date to be followed by a Final Installation Date. If we do not have in stock the System which appears in the Customer Quote Form, we may substitute, at no extra charge to you, a product which is of equivalent quality and performance. If you are not satisfied with the System we propose to substitute, you may terminate the Agreement at any time before installation and we will refund the Deposit.

7. Installation

7.1 Preparing for installation: Before the System can be installed, you must, at your own cost: (a) ensure that the roof area is structurally sound and large enough to accommodate the solar panels, mounting base and frames (if any) forming part of the System; (b) ensure that the Property complies with relevant electricity standards and relevant regulations and that it is safe to install the System; (c) ensure that there is properly installed at the Property a bidirectional meter that can read exported electricity, and is approved by the network operator of the Electricity Grid.

You are responsible for upgrading any other meters required in connection with the one of the System; (d) where any part of the roof at the site needs to be traversed or accessed during installation or service work and is constructed from ceramic or masonry tiles, make available to the installers/service workers spare tiles. We (and our approved contractors) endeavour to take the upmost care to avoid and/or limit damage to these types of roofs; however, on occasion it is unavoidable. Where no spare tiles are available, we will attempt to temporarily repair such damage and relocate damaged tiles to a section of the roof where the tiles are easily accessed and the damage caused by the ingress of water will be limited. We will not be liable for additional site visits to replace tiles where spare tiles were not first provided at the time that the works were undertaken.

7.2 Installation Dates: (a) The Customer Quote Form sets out an Estimated Installation Date. This is an estimate only of when we will be able to complete Installation of the System. (b) We will advise you as soon as reasonably practicable of the Final Installation Date. The Final Installation Date is the date on which we will complete Installation. We will give you at least 5 days’ notice of the Final Installation Date. You must be on the Property on the Final Installation Date. We may attend the Property on the Final; Installation Date during daylight hours or at any time from 7am. Whilst we will try to fix the Final Installation Date to suit your convenience we cannot promise that we will be able to change the Final Installation Date which we will give to you. (c) We will be entitled to change the Final Installation Date. We will notify you of any change to the Fixed Installation Date. (d) If weather conditions are such that we believe it is hazardous to complete Installation we may change the Fixed Installation Date by notice to you. (e) If you are not at the Property on the Final Installation Date we are entitled to charge you $200 for that visit which must be paid by you prior to the Installation and if this Agreement is terminated without Installation being completed we will be able to recover this from you (including by deducting from the Deposit if this has not been forfeited).

7.3 Access: At the times we advise we will carry out Installation, you must: (a) be present at the Property and, if reasonably requested, remain there while the Installation is being carried out; (b) ensure there is sufficient access to carry out the Installation - including ensuring there is clear access for relevant personnel, vehicles and equipment to the meter box, switchboard, the proposed location for the System’s inverter, and the roof where the System’s solar panels will be mounted.

7.4 Removal of objects: You are responsible for removing any trees, plants and any other objects that may cast a shadow on the System’s solar panels.

7.5 Take further steps as we request: You agree to sign any documents or take any other steps that we may reasonably require, in order to permit the installation and connection of the System.

7.6 Agreement for Access: You agree to provide the installer and us with access to the Property for the purposes of installing the System and connecting it to the Electricity Grid.

7.7 Location: The location of the installation of each component of the System at the Property will be at the Installer’s discretion, but they will endeavour to ensure that: (a) the System is in a position that is likely to maximise its performance, and (b) minimum damage occurs to the premises as a result of the installation work.

7.8 Damage: You acknowledge that it may be unavoidable that there is some damage to the premises as a result of carrying out the Installation. The Installer may temporarily repair any minor damage that occurs, but, we will not be liable for any damage caused to the Property arising from any pre-existing condition of the Property. Any claims for damages allegedly caused by our installation must be made to us strictly within twelve (12) months of the date of installation.

8. Renewable Energy Certificates

8.1 Transfer of right to create Renewable Energy Certificates: (a) You must transfer to us the right to create Renewable Energy Certificates in respect of the System. You must promptly complete and sign any documents (including executing a transfer form), and do anything else that we reasonably request to effect this assignment, and to allow us to receive the benefit of the relevant Renewable Energy Certificates. (b) You must not create or transfer to any other party right to create any Renewable Energy Certificates in respect of the System or agree to do anything contrary to this clause. (c) The fact that we are prepared to offer a Discounted Price does not necessarily mean that the current market value of the Renewable Energy Certificates is reflected in this price-it represents what we are prepared to offer. The value of Renewable Energy Certificates may fluctuate-any fluctuation will not result in a change to the Discounted Price or the Full Purchase Price.

8.2 If Renewable Energy Certificates cannot be created: If we cannot acquire any Renewable Energy Certificates because of an act or omission by you, then you must pay the difference between the Discounted Purchase Price and the Full Purchase Price immediately upon us demanding payment.

9. Waranties

9.1 Warranties in respect of the System: We warrant that the Installer will install the System with due care and skill, according to industry standards. The System inverter and panels will come with the benefit of the Manufacturer’s Warranties. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Further the installation of the system is covered by a 5 Year Warranty, in that should installation require repair within that 5 years it will be repaired free of all charges. This Installation Warranty does not include any supplied product which is covered by the applicable Product Warranty. If you wish to make a claim you may contact us by telephoning 1300-349-750 or writing to us at SOLARI ENERGY PTY LTD, PO BOX 3069, CLONTARF DC, QLD. 4019 Our warranties are to the extent permitted by law, limited by the matters in clauses

9.2 Variable performance of the System: Yield estimates are indicative only and are based on test conditions. Test conditions may not be achieved in an operating environment. Yield may depend on a number of variable factors including inclination of the place of installation, shade, surrounding structures, trees and plants, irradiation and weather conditions.

9.3 Power Disruption: You acknowledge that power generation from the System ceases during power disruptions, or in the event that the voltage or frequency of the Electricity Grid falls outside the initiation parameters specific to the inverter and also governed by the current AS4077 Australian Standard, and will restart only when the Electricity Grid becomes available, and is within the aforementioned parameters again. We will not be held responsible for any potential loss of production caused by the Electricity Grid.

9.4 Radio & Television Interference: Radio and television interference may be caused as a result of installing a PV system particularly in marginal signal areas and with AM radio signals. We recommend that you use a digital signal radio and digital signal television devices when operating a PV system on your premises.

9.5 Exclusions from warranties: All warranties we provide in this agreement in respect of the System and its installation are subject to the warranty terms and conditions and the warranty procedures of the manufacturer of the System, to the extent permitted by law our Warranties do not apply if the defect is a result of any of the following: (a) failure to use the System in accordance with the manufacturer’s instructions or the owner’s manual; (b) use of the System in a manner not reasonably contemplated, or contrary to law; (c) modification of the System by anyone other than us; (d) subjecting the System to an unusual or not-recommended physical environment or electrical stress; (e) moving the System, whether temporarily or permanently; (f) damage caused by anyone other than us; (g) the effects of weather or other natural events; (h) surges; (i) the condition of the Property or electrical wiring or systems; or (j) changes in law

9.6 Warranty Claims: (a) If you notify us that the System has a defect, and that defect is covered by our warranty, then we will, at our cost, arrange to carry out any necessary repair and replacement works, in accordance with the manufacturer’s warranty processes, and within a reasonable time, (b) You must follow any troubleshooting steps as advised by us. If you do not and it appears on a visit by us to the Property that the problem could have been fixed by your following the troubleshooting steps we advised, then we will be able to recover the costs of the visit. There will be a minimum charge of $240. (c) If we replace a System, then title in the System which is removed will vest with us. (d) If you make a claim under the warranty you must notify us in writing at SOLARI ENERGY PTY LTD, PO BOX 3069, CLONTARF DC, QLD. 4019 within 5 days of the matter giving rise to claim. We reserve the right to reject claims outside this period. You must give us an opportunity to inspect any defects. (e) If you have any questions regarding your warranty you may contact us on TEL 1300-349-750. (f) We will endeavour to remedy problems with the System which are covered by Warranties within 10 Business Days of being notified of the problem by you. If we cannot rectify the problem within this time we will notify you and will give you an estimate of when we expect the matter can be attended to.

9.7 Labour: (a) We will be responsible for remedying defects caused by faulty installation by us. (b) We will provide labour at our cost to remedy defects covered by the Manufacturer’s Warranty for a period of 24 months from Installation. (c) Where it is necessary to repair a defect in the System which does not fall within paragraph (a) or (b) above, then to the extent permitted by law we will charge for our labour.

9.8 All other warranties excluded: The only warranties that we give in relation to the System and its installation are the express terms and warranties set out in this agreement and those implied terms or warranties that are imposed by statute law that are mandatory and cannot lawfully be excluded.

10. Liability & Indemnities

10.1 Limitation of our Liability: Liability for a breach of a condition or warranty which cannot be excluded (and no other remedy applies) is limited to the extent possible, at our option, to: (1) the supply of the goods or services again; (2) the repair of the goods; (3) the payment of the cost of having the goods or services supplied again or repaired; or (4) refund of the price you have paid to us.

10.2 Your Indemnity: You indemnify and hold harmless us, and our officers, employees and agents, against all losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) that arise out of your provision of false or inaccurate information or any condition at the Property which causes an injury.

11. Your Responsibility to Monitor

It is your responsibility to monitor the System. We will not be responsible where you have failed to monitor the System and have failed to notify us of problems. If you are going to be absent from the Property you should make arrangements for the System to be monitored in your absence. Where a Solari Energy Gold Maintenance package is purchased and suitable monitoring equipment exists, Solari Energy will monitor the system daily.

12. Termination

12.1 Termination by you: You may terminate this agreement by notice in writing to us: (a) at any time before we commence installing the System, but you may forfeit the Deposit you paid and we will not return it to you; or (b) if we materially breach this agreement, and we will refund the Deposit to you. We begin incurring internal costs when you place your order and we order the product from the Supplier. If you cancel the order we will be entitled to recover these costs and deduct them from the Deposit.

12.2 Termination by us: We may terminate this agreement by notice in writing to you: (a) if we are unable to obtain sufficient stocks of the System (including relevant components) or are unable to source sufficient workforce to complete the Installation; (b) if we believe that installation of the System at the Property is unsafe or unsuitable; (c) if we have attended the Property at the time fixed for Installation twice and you are not there on either occasion, or you have not paid the balance of the Purchase Price when the Installers attend the Property to complete Installation in which case we may forfeit the Deposit; or (d) if you materially breach this agreement in which case we may forfeit the Deposit.

12.3 Time for Refunding Amounts: The Deposit will be refunded by us where we terminate pursuant to paragraphs (a) or (b) of clause 12.2 less any payment we are entitled to retain under this Agreement. We will refund amounts payable to you under this clause within 30 days after termination.

13. Personal Information and Privacy

13.1 Personal information: You must provide us with all information which we reasonably request from you in order to supply you with the goods and services under this Agreement, or apply on your behalf for any Government grant, rebate or other benefit which you may be entitled to receive. We may use and disclose the information you provide: (a) to supply goods and services to you under this Agreement; (b) to fulfil our obligations under this Agreement; (c) to assist you to apply for a grant, rebate or other benefit and (d) to provide you with information about our business and services, and the business and services of our contractors and agents. We may disclose the information you provide: (a) to our related bodies corporate, agents and contractors (such as installers, and data processing analysts); (b) to debt collection agencies and credit reporting agencies; (c) to relevant Government Agencies; and (d) as authorised by law. If you provide us with personal information about another person (such as an additional account holder), please make sure that you tell that person about this privacy statement. To access the personal information that we hold about you call us on 1300-349-750 or write to us at SOLARI ENERGY PTY LTD, PO BOX 3069, CLONTARF DC, QLD. 4019.

13.2 Credit Reporting and Creditworthiness: If you are applying for consumer credit or commercial credit from us, then: (a) we may obtain information related to your creditworthiness (including a consumer credit report) from a credit agency, or from any business that reports on creditworthiness, or from any credit provider, (b) we may give information about you to a credit reporting agency to obtain a consumer credit report about you, and also to allow the credit reporting agency to create or maintain a credit information file containing information about you, and (c) exchange permitted credit information about you with other credit providers, to assess your credit worthiness and in circumstances of default (either with us or with the other credit provider). The type of information we may disclose is limited to: (a) your identity particulars; (b) the fact you are entering into an agreement with us; (c) the fact that we are a current credit provider to you (if applicable); (d) any payments overdue for more than 60 days that we have taken steps to recover; (e) information that payments are no longer overdue; (f) Information that in our opinion you have committed a serious credit infringement; and (g) dishonoured payments - if a cheque from you for more than $100 has been dishonoured more than once. This information may be given before, during or after the provision of credit to you.

14. General

14.1 Notices: Notices sent to you from us, or from us to you, must be in writing. Notices must be addressed to a party as set out in the Customer Quote Form (or any alternative details notified). Notices must be delivered by pre-paid post, and will be considered to be received on the second business day after the date of posting.

14.2 Electronic Communication: You agree that we can use electronic means to give information to you. We can decide procedures as to how communication by electronic means will operate and what things can be communicated by electronic means.

14.3 No Assignment: Unless we give you our prior written consent, you must not transfer, assign or otherwise dispose of any of your rights or obligations under this Agreement. We can assign or novate this Agreement without notice to you to any person that we believe has reasonable commercial and technical capability to perform our obligations under this Agreement.

14.4 Entire Agreement: This Agreement and all applicable law represent the entire agreement between you and us relating to the matters covered by this Agreement.

14.5 Waiver of Rights: If we do not enforce any right under this Agreement this must not be construed as a waiver of our rights under this Agreement.

14.6 Governing Law: This agreement is governed by the laws of the State or Territory in which the Property is situated within Australia or on Australian Territory.

14.7 Amendments to this Agreement: A variation of any term of this Agreement must be in writing and signed by the parties.

14.8 Effect of Invalid Terms: If any term of the contract is invalid or unenforceable it can be severed from the contract without affecting the enforceability of other contract terms.

14.9 Joint Customers: If you own the Installation Property together with another person or persons, this agreement binds and is for the benefit of you all jointly and severally.

15. Personal Properties Securities Act (“PPSA”)

The provisions of this Agreement relating to our retention of title until you have made payment in full (clause 2.2) gives us rights under the PPSA. We have the right to register the security interest created and have other rights under the PPSA.

16. Definitions and Interpretation

The meanings of the terms used in this Agreement are set out below. Agreement means the agreement between you and us, including these terms and conditions, any pricing sheet, letter and the Customer Quote Form. Business Day means any day except a Saturday, Sunday or public holiday in the place which the Property is situated. Customer Quote Form means the customer quotation or order form or invoice to which these terms and conditions are attached. Deposit means the amount you must pay as a deposit, as set out in the Customer Quote Form, Discounted Purchase Price means the price identified as such on the Customer Quote Form and/or sales invoice, which is the price payable by you if we are assigned the Renewable Energy Certificates; Electricity Grid means the electricity grid to which the Property is connected; Estimated Installation Date means the date on which we estimate installation will take place, as shown on the Customer Quote Form; Final Installation Date means the date defined in clause 7.2; Full Purchase Price means the price identified as such on the Customer Quote Form and/or sales invoice, which is the price payable by you if we are not assigned the Renewable Energy Certificates; Government Approvals means any consent, authorisation, registration, filing, agreement, notarisation, certificate, permission, licence, approval, permit, authority or exemption required under any law or regulations. GST means goods and services tax; Installation means the services and works required to: (1) conduct pre-installation site inspections at the Installation Property; (2) install the System in accordance with the manufacturer’s specifications; (3) test the System to ensure that it is working in accordance with the manufacturer’s specifications; and (4) commission the System so that it is operational, in accordance with this Agreement; Installer means our contractor or agent who will carry out the installation;. Manufacturer’s Warranties means the warranties provided by the manufacturer of the System in the manufacturer’s brochures provided to you with the Customer Quote Form, or the warranties provided by the manufacturer when or if an alternative product is provided in accordance with clause 7; Property means the property at which the System will be installed, located at the installation address set out In the Customer Quote Form; Purchase Price means the Discounted Purchase Price or the Full Purchase Price, as payable in accordance with this Agreement; Renewable Energy Certificates means a ‘renewable energy certificate’ as defined in the Renewable Energy (Electricity) Act 2000 (Cth) and in respect of any Renewable Energy Certificate to be created from 1 January 2013 means a ‘small-scale technology certificate’ as defined in that Act and includes VEECs (Victorian Energy Efficiency Certificates); System means the solar photovoltaic electricity generation system and hot water system that is described in the Customer Quote Form; We, Us means SOLARI ENERGY PTY LTD (ACN 165 398 603), and; You, Your means the person, business or company named as the “Customer” on the Customer Quote Form.

17. Final Sale

The final sales and installation is subject to obtaining approval from the electrical distributor in your area


Download the Residential Terms of Trading

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